FAQ

Do you charge by the hour?
Estimates are determined by the size and degree of cleaning.  (general or deep cleaning)


Do I need to be home?
No, we have many customer keys, alarm codes and methods of entering the house.


How many people come to clean?
A driver and a team of 2 girls.


Do you bring your own equipment and products?
Yes, we bring all our own equipment.  We use a top performance cleaning product from Amway call L.O.C, or client can provide products of their choice.

 

How often do you provide service?
Depending on your needs we provide weekly, biweekly, monthly and even daily services.

 

How long have you been in business?
20 yrs

 

Are you licensed and insured?
Yes.  Validation will be provided upon request

 

Do I have to be home?

No, we have many client keys and alarm codes that are protected with extreme caution.  Keys are locked up and only accessible by certain personnel.  We also have garage codes and other methods of entering your home that can be arranged with our office prior to cleaning.

 

Who will be cleaning my home?

Normally, the team consists of 2 people.  However, some jobs may require a team of 3-4 depending on the size and cleanliness of the job.

 

Will I have the same team every time?

We realize sending the same team is the best way to provide quality service and we will make every effort to do so.  On occasion a change in team may occur due to vacation, days off and illnesses so other arrangements will have to be made.  As a reminder, all our teams are trained consistently to clean with the quality that Home Maid demands.

 

What happens if something is damaged or broken during the cleaning?

Our teams are trained to clean with the utmost care when in your home.  In the event that one of our team be responsible for damaging an item, Home Maid will take full responsibility to repair or replace the item.

 

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